Community Careline Services

Outcome

Unified care enquiries and recruitment into a single production platform for a UK domiciliary care provider.

Overview

Community Careline Services needed to support two very different audiences: families looking for care and professionals looking for work. The platform brings care information, confidential assessment requests and recruitment workflows into one accessible digital experience.

Problem

Family enquiries were fragmented and recruitment relied heavily on manual, paper-based processes. The business needed a system that could capture sensitive information more consistently while also making vacancies and applications easier to manage.

My contribution

• Mapped both the family care journey and the care-worker recruitment journey before implementation.
• Built confidential digital care-assessment forms and supporting backend workflows.
• Developed the recruitment portal for vacancy discovery, CV submission and applications.
• Led the accessibility and responsive design pass for older users, families and mobile applicants.

Technical approach

Separated the platform into clear care and recruitment journeys while using one shared Laravel/PHP/MySQL application layer. Forms and content were structured around the information each audience needs, with responsive, high-contrast presentation and careful handling of submitted data.

Engineering highlights

• Two-sided platform serving care customers and job applicants.
• Confidential digital assessment and recruitment data capture.
• Accessibility-first responsive interface for a broad user base.

Key features

• Care-services hub covering domiciliary care, supported living and specialist options.
• Digital care assessment request forms.
• Recruitment portal with vacancy browsing, CV upload and applications.
• Accessible high-contrast interface.
• Secure handling of health enquiry and applicant information.
• Mobile-optimised layouts.

Result

The live platform gives Community Careline one digital entry point for both care enquiries and recruitment, reducing dependence on scattered brochures, phone calls and paper-led applicant handling.

Development timeline

• Discovery
  Mapped family-care and recruitment requirements as separate but connected journeys.
• Build
  Developed assessment forms and recruitment workflows.
• Refine
  Completed accessibility and responsive interface improvements.
• Launch
  Deployed the unified platform for production use.